General conditions of sale

1. Scope of the GTC

These conditions are concluded between, on the one hand, MERVEYL HOTEL SUPPLIES s.r.lHaving its registered office at 1785 MERCHTEM, Dooren 97 and registered under the business number0824.918.385 (hereinafter referred to as the "Site" or "Seller") and, on the other hand, the customer having decided to purchase the products presented on the site shop.merveyl.com By choosing to place an order, the customer expresses its adherence to these conditions.

2. Order and product

The Site undertakes, through its managers, to honour all orders made on the site shop.merveyl.com upon receipt of payment. Products sold on the website are accompanied by explanations and illustrations that have a descriptive purpose that is closest to reality. This information is indicative. The difference in perception of shapes and colours between the photographs presented and the products cannot be the responsibility of the Site. The Site will make its best efforts to ensure that the photographic representation of the products is as faithful as possible to reality. The Site guarantees the availability of products presented on the site shop.merveyl.comAnd listed as in stock. The Site makes every effort to ensure that the availability information is as accurate as possible. However, it may happen that a product that is notified as in stock is unavailable. In this case, the company's managers will contact the customer by e-mail to inform him of either an exceptional delay or an inability to deliver the ordered product. If the product is not available, the customer will be reimbursed. If delivery requires an exceptional delay, the customer has the choice to accept this new delay or to obtain a refund of his order

3. Prices

Prices are expressed in euros and are inclusive of taxes (VAT of 21%) and excluding shipping costs which remain the responsibility of the customer. The 21% VAT and shipping costs are specified at the end of the order, before confirmation. As the prices charged by suppliers are fluctuating, the Site is entitled to adapt the price of its products at any time

4. Payment

Payments are executed by the customer via the bank transfer. In accordance with the European Directive 2000/31/EC on certain aspects of electronic commerce, the placing of an order constitutes acceptance by the customer which results in the formation of the contract and the final acceptance by the customer of the prices and description of the products available for sale and of the general conditions of sale

All transactions with credit and debit cards are debited at the time of purchase

5. Shipping

The Site delivers "quasiment" all over the world, with a financial contribution to the shipping costs, varying according to the country of dispatchCurrently, the site calculatesautomaticDelivery costs according to the destination address for all european countriesExceptFinland, Denmark, Estonia, Croatia, Norway and Sweden. Shipments are made via the DACHSER or DPD carrier within 48 to 96 hours*, with tracking number.

* As a guide, delivery times vary from 2-3 days to 10 days for certain European countries, from the time of dispatch. The Site undertakes to ship the orders within three working days of their validation.

Please contact us by e-mail at info@merveyl.comOr by telephone at +32 (0)2 478.95.17For a free quotation, specifying the code of the article, the number of cartons, the legal status of the buyer (company or individual) and the destination address  

Upon receipt of payment, the order will be dispatched within 2-3 working days to the address indicated. The client will ensure the accuracy of the information provided. All re-shipment costs resulting from an error will be borne by the customer. Under no circumstances may the Site be held liable for delays in delivery due to errors or disruptions that would be the responsibility of the carrier.

The Site makes every effort to ensure that the packaging of the products ensures that they are protected. At the time of delivery, the customer will verify the status of the products received and inform immediately, or no later than 48 hours, the Site by email to info@merveyl.com. 

 

6. Right of withdrawal

If one of the items purchased on the Site is not suitable for the purchaser, the purchaser shall have fifteen (15) calendar days from the day after delivery to waive the purchase without penalty and without justification. Within this period, the customer must notify the Seller (Requests must be made at the following email address: info@merveyl.com) its intention to use its right of withdrawal. From the user's expressed intention to return all or part of his order, he has 10 calendar days to return the Products to the Seller. In the absence of this deadline, the customer will be deprived of his right of withdrawal, and will have to proceed with the payment of his order. In order to assert this right, the customer will have to return, at his own expense, the products in their condition and in their original packaging to MERVEYL HOTEL SUPPLIES s.r.l- 1785 MERCHTEM, Dooren 97 - BELGIUMThe exchange or refund of items can only be accepted if the items ordered are returned in perfect condition, not worn, washed, salted or deteriorated. For items on sale or with a discount, the customer will benefit from an interest on a next purchase. Return address:MERVEYL HOTEL SUPPLIES s.r.l-1785 MERCHTEM, Dooren 97 - BELGIUM

7. Protection of privacy

In accordance with the Law on the Protection of Privacy in Respect of Processing Personal Data, the customer has the right to access, rectify, modify and delete personal data. The Site undertakes not to disclose to third parties the information collected on its siteshop.merveyl.com.

By creating my customer account, or using the contact form available on the site shop.merveyl.com, I accept that the data entered is used by the Merveyl shop so that the team of shop.merveyl.com may (i) acknowledge receipt of my request, (ii) respond to it and, if necessary, (iii) manage the contractual relationship that may result from it.

I can access my personal data and retrieve its history in pdf format on my customer account. I can also request the deletion of my personal data at any time.

8. Liability

The Seller only enters into obligations of means, for all steps of access to the Site, from the Order, to delivery or to subsequent services. The Seller's liability could not be incurred for any inconvenience or damage inherent in the use of the Internet, including a breakdown of the service, an outside intrusion or the presence of computer viruses, or any fact that could be described as force majeure. In any event, the Seller's liability under these General Terms and Conditions shall not exceed an amount equal to the amounts paid or payable during the transaction at the origin of the said liability, whatever the cause or form of the action concerned

9. Evidence

Computerised records, kept in the vendor's and its partners' computer systems under reasonable security conditions, will be considered evidence of communications, orders and payments between Parties

10. Amendment

The Site reserves the right to modify the Terms and Conditions, and will communicate the new version to customers via the Siteshop.merveyl.com  

11. Applicable law – Competent courts

These General Conditions are subject to Belgian law. In the event of a dispute, an amicable solution will be sought prior to any legal action. In the absence of a friendly settlement, the courts of the judicial district of Brussels will have sole jurisdiction.